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Key Features

• Centralized call management
• Easy-to-use graphical user interface
• Status for every line and handset on system
• “Drag-and-drop” capability for transferring calls
• Record user’s calls and save as a WAV file
• Easy access to standard call functions
• Seamless integration with any Allworx phone
• Quick and easy installation
• Support for both VoIP and traditional Central Office (CO) phone lines
• TAPI support (bundled with Call Assistant)

Key Features

• Up to ten simultaneous queues with 32 callers for the Allworx 24x and 16 callers for the Allworx 6x in all queues.
• Up to 16 calls available for each queue for the Allworx 24x. Up to 8 calls available for each queue for the Allworx 6x.
• Customizable queue messages.
• View continuously updated queue status on your PC (number in queue, longest wait time, average wait time).
• Call Details Report available — export to Microsoft Excel for further analysis.
• All phones ring when caller is in queue, first one to answer gets caller.
• Remote users can participate in queue.
• Each phone can be set to ring after:
• X number of callers in queue
• Caller(s) have waited longer than X

CLICK BELOW FOR THE ALLWORX "CALL QUEUE" SOFTWARE BROCHURE:
http://allworx.com/support/brochures/Call%20Queue%20Brochure%2005_WEB.pdf

Key Features

• Full administrative view of users and conferences.
• Set up conference calls 24/7
• Secure conferencing option — ID and Password protection.
• Centralized scheduling and moderation of calls.
• Easy-to-use graphical user interface.
• Seamless integration with Allworx systems and phones.
• Quick and easy installation.
• Ability to create reoccurring conference calls.

Key Features

• Companies with customers calling in multiple languages can now choose the option of providing voice prompts in two of the three offered languages.
• The system can be configured based on employees’ preferred languages.
• Your business doesn’t stop at the border — now Allworx will actively help boost your international or multicultural corporate presence.
  
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Key Features

• Internet Call Access using SIP protocol:
  • Multi-site connectivity
  • Users access Allworx VPN through Microsoft’s
• Network Connection Tool.
• Multi-site calling does not require an ITSP service.
• This option is required when you want to call directly between multiple
  Allworx sites or connect the Allworx to an ITSP.

Key Features

• Support for Multiple Calls: applications that allow for simultaneous multiple calls are supported
• Outbound Calling: including placing outbound calls and dialing additional digits on active calls (e.g. at an auto attendant or entering a PIN code)
• Inbound Calling: including answering or receiving prompts and caller information on inbound calls
• Support for Caller ID: including automatic display of contact information
• Transfer Call: support for both blind and attended transfers
• Park Call: support for parking and retrieving parked calls
• Hold and Un-Hold Call: easily place an active call on hold or un-hold, depending on application

Key Features

• VPN (Virtual Private Network) — PPTP (Point-to-Point Tunneling Protocol) security.
• PPTP-based VPN for up to 16 simultaneous users.
• One VPN license comes standard for the system administrator.
• Access Allworx remotely via VPN and get full functionality (email, directory, etc).